Do the New Features of USPS Informed Delivery Make It Better?

USPS Informed Delivery

In an era where digital communication is king, physical mail might seem antiquated. However, the United States Postal Service (USPS) has taken significant steps to integrate modern technology with traditional mail services. One of the most notable innovations is USPS Informed Delivery. This service allows users to digitally preview their incoming mail and manage their deliveries. But do the new features of USPS Informed Delivery make it better? Let’s delve into the specifics and see how these updates are revolutionizing the way we interact with our mail.

What is USPS Informed Delivery?

USPS Informed Delivery is a free service that provides residential consumers with a digital preview of their household’s incoming mail. Users receive grayscale images of the exterior and address side of letter-sized mailpieces that will be arriving soon. These images can be accessed via email notifications, the USPS Informed Delivery online dashboard, or the USPS Mobile App. This service is designed to give users greater control over their mail and packages, adding a layer of convenience to traditional postal services.

The New Features

USPS has recently introduced several new features to Informed Delivery, enhancing its functionality and user experience. These upgrades aim to make mail management even more seamless and efficient.

  1. Interactive Campaigns
  2. Package Tracking and Management
  3. Enhanced Security Features
  4. Increased Integration with USPS Services
  5. Personalized Notifications
  6. User-Friendly Interface

Let’s explore these features in detail.

Interactive Campaigns

One of the most exciting new features of USPS Informed Delivery is the integration of interactive campaigns. Businesses can now incorporate digital content such as interactive ads, clickable links, and multimedia content into their mailpieces. This transforms a simple mail notification into a dynamic marketing opportunity.

For example, a retailer could send a postcard with a special offer and include a link in the Informed Delivery preview that directs recipients to their website. This feature not only enhances customer engagement but also provides valuable metrics for businesses to track the effectiveness of their direct mail campaigns.

Package Tracking and Management

USPS has significantly improved its package tracking capabilities within the Informed Delivery platform. Users can now view the status of their packages, including expected delivery dates, in one convenient place. This feature is particularly beneficial for frequent online shoppers who want to keep track of their deliveries without having to navigate multiple websites.

Additionally, the platform now allows users to manage their packages more effectively. They can schedule redelivery, place a hold on their mail, or even authorize the delivery of packages that require a signature. These enhancements provide a level of flexibility and control that was previously unavailable.

Enhanced Security Features

Security is a top priority for USPS, and the new features of Informed Delivery reflect this commitment. The platform now includes enhanced security measures to protect users’ personal information and ensure the integrity of their mail.

One such feature is the two-factor authentication process, which adds an extra layer of security when logging into the Informed Delivery account. Users can also report any suspicious activity or unauthorized access directly through the platform, ensuring that any issues are addressed promptly.

Increased Integration with USPS Services

The new features of Informed Delivery also include better integration with other USPS services. For instance, users can now seamlessly access USPS Hold Mail, Change of Address, and USPS Delivery Instructions through their Informed Delivery account. This integration simplifies the process of managing mail services, making it more convenient for users to handle all their postal needs from one platform.

Moreover, businesses can now leverage the platform’s integration with the top mailing list companies in the USA. This allows for more targeted and efficient direct mail campaigns, ensuring that marketing efforts reach the right audience.

Personalized Notifications

USPS has introduced personalized notifications as part of the Informed Delivery enhancements. Users can customize their notification preferences, choosing how and when they receive updates about their mail and packages. This feature ensures that users stay informed in a way that suits their lifestyle, whether through daily email summaries, real-time push notifications, or scheduled alerts.

User-Friendly Interface

The user interface of USPS Informed Delivery has undergone a significant overhaul to make it more intuitive and user-friendly. The new design is streamlined, with a focus on ease of navigation and accessibility. Whether accessing the service via the mobile app or online dashboard, users will find it easier to view their mail previews, track packages, and manage their accounts.

Impact on Businesses

The new features of USPS Informed Delivery offer numerous benefits for businesses, particularly those that rely on direct mail for marketing purposes. The ability to integrate interactive campaigns and track engagement provides valuable insights into customer behavior and campaign effectiveness. Businesses can now create more personalized and impactful direct mail campaigns, leveraging the integration with top mailing list companies in the USA to reach their target audience more effectively.

Additionally, the enhanced package tracking and management features allow businesses to provide better customer service. Customers can easily track their orders and manage their deliveries, reducing the likelihood of missed or delayed packages.

Consumer Benefits

For consumers, the new features of USPS Informed Delivery provide greater convenience and control over their mail and packages. The ability to preview incoming mail, track packages, and manage deliveries from one platform simplifies the process of handling mail. Enhanced security features ensure that personal information remains protected, providing peace of mind for users.

The personalized notifications feature allows consumers to stay informed in a way that suits their preferences, making it easier to manage their mail and packages amidst busy schedules. Overall, the new features enhance the user experience, making USPS Informed Delivery a more valuable tool for managing mail.


The new features of USPS Informed Delivery significantly enhance the functionality and user experience of the service. From interactive campaigns and improved package tracking to enhanced security and personalized notifications, these upgrades make the platform more convenient and efficient for both consumers and businesses. As USPS continues to innovate and integrate modern technology with traditional mail services, Informed Delivery stands out as a prime example of how digital advancements can improve the way we manage and interact with our mail.

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